Privacy Policy

Privacy Policy

Last updated: June 15, 2026

BERRILLE LIVING PTY LTD (referred to as "we", "us", or "our") values the privacy of our visitors and clients. This Privacy Policy describes how we collect, use, and protect your personal information when you visit berrilleliving.com.au or contact us directly, complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with any terms in this Privacy Policy, please do not provide your personal information or use our services.

1. Information We Collect

We collect personal information that you provide to us directly through our consultation request forms, emails, phone calls, and business surveys. This information includes:

• Your name, phone number, email address, and billing address.
• Your property address, lot numbers, land surveys, and development briefs.
• Any planning certificates, easement files, or historical council documents related to your site.
• Recordings or notes from our consultation discussions and design briefing reviews.

2. How We Use Your Information

We use your collected personal information exclusively to deliver our residential design and planning services. This includes:

• Drafting custom residential plans, floor layouts, and facades.
• Preparing development applications (DA) and complying development applications (CDC).
• Liaising with local municipal councils, private certifiers, and structural engineering consultants on your behalf.
• Sending you project updates, billing invoices, and scheduling briefings.
• Improving our website performance and analyzing aggregate visitor data.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your personal data with trusted partners under the following conditions:

• Secondary consultants, including structural engineers, civil engineers, land surveyors, and private certifiers, to prepare your building approvals.
• Local government authorities (councils) planning officers during development application assessments.
• Service providers who host our database, manage email delivery, or process digital invoices.
• Where required by law, court order, or government regulation, to protect our legal rights.

4. Security and Retention of Personal Information

We take reasonable physical and electronic measures to secure your personal information from unauthorized access, modification, or disclosure. We store digital surveys, plans, and contact details on secure cloud servers with access controls. We retain personal details only for as long as necessary to fulfill our service commitments or satisfy legal, audit, and tax requirements in New South Wales.

Please be aware that no transmission of data over the internet is completely secure. While we take industry-standard precautions, we cannot guarantee the absolute security of any details you transmit to us online, and you do so at your own risk.

5. Your Rights and Access Controls

Under the APPs, you have the right to request access to the personal information we hold about you, request corrections to any inaccurate or out-of-date details, or request that we delete your personal information from our databases. If you wish to exercise these rights, please contact our team via email at infoberrilleliving@gmail.com, and we will address your request within a reasonable period, subject to legal retention rules.

6. Data Security Auditing and Breach Notification

In compliance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act, we maintain clear internal procedures to audit and secure our databases containing client contacts, property surveys, and digital plans. In the unlikely event of an unauthorized access breach that poses a risk of serious harm to your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) within 30 days, outlining the breach nature and security steps taken.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, digital services, or local New South Wales planning laws. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

8. Contact Information

If you have any questions, comments, or complaints about this Privacy Policy or our privacy practices, please contact us at:

BERRILLE LIVING PTY LTD
Suite 23, 9 Rohini Street, Turramurra NSW 2074
Email: infoberrilleliving@gmail.com
Phone: 0431 171 200

Data Encryption and Secure Document Storage Practices

We protect client design documents, land survey files, and contact details by utilizing secure document storage systems. All files collected during our consultation and drafting phases are stored on encrypted servers with restricted access. We do not share project drawings or client details with third parties without your consent, except as required for council submissions or certifier assessments. We review our security protocols regularly, ensuring compliance with Australian Privacy Principles (APPs) and safeguarding your privacy throughout the design process.